Shipping Methods :: All orders within the contiguous United States ship free ( Deliveries to Alaska, Hawaii, and other remote US territories may incur an additional fee) through insured ground freight with curbside delivery, or blanket wrapped with an insured independent carrier (choice of carrier is at the Seller’s discretion).
- Any inside delivery, assembly and packing material removal will require white glove services to be added to your shipping, and all costs associated with this service are the responsibility of the buyer. The cost for this add-on will be quoted and separately invoiced during the booking of your shipping, upon request.
Expected Timeframes :: Lead times are given at the time of ordering, and vary depending on production volume in the shop at the time the order is placed, complexity involved in the crafting of the piece, and logistics of delivery and shipping availability. Typically, non-custom orders have a 2-6 week lead time; custom orders 10-12 week lead time. *** Each piece will have a lead time listed on the product page. This indicates how long it takes to craft your furniture, it does not include shipping time. Lead times per product are accurate at the time of printing but are subject to change. We will make every effort to inform you of any change in lead time while your order is in process.***
Please understand that we make every effort to fulfill your order within the stated timeframe. In the event that your lead time needs to be extended more than 1 week beyond the initial final date, we will be in touch to convey this.
***Please NOTE : The process of crafting your pieces does take time, so it’s not unusual for several weeks to go by without any updates. There is no need to be concerned. We will contact you if there are any issues with your order.
After your order is picked up, we will send you an email containing the shipping company, order or PRO number, and a tracking link to track your shipment if supplied by the shipper. If your piece(s) are shipping freight, the PRO is the freight equivalent of what UPS our other carrier uses for tracking numbers.
If you have any questions or concerns that arise about your shipment while it is in transit, please let us know by emailing us at
firstname.lastname@example.org Our team will be able to more efficiently handle your issue or question when contacted in this manner.
Taking Delivery / Buyer Responsibilities
- Providing a correct delivery address and contact number.
- The carriers we use to ship orders work very hard to deliver packages and freight in perfect condition, however there are cases when items sustain damage. Please check your parcel for damages, if any, upon receipt. To be certain there are no damages, you may open your parcel while delivery driver is still on location. If you see damages please take pictures of the damaged box and item, report the damage in detail on the shippers BOL (Bill of Lading) and have the delivery crew co-sign the bill of landing or to reject the shipment altogether depending on the damage. Inspect all your freight deliveries carefully BEFORE the carrier leaves. If a delivery crew refuses to wait while you inspect the furniture, note on the BOL that the “driver refused to wait for inspection of contents. Contact us immediately if this issue arises. MOKU Artisan Furniture cannot take responsibility for any damages if the above actions were not taken.
This is really important, as if there is damage, and you take receipt of damaged items without it being noted as such and in detail on the BOL (bill of lading) with your signature, the carriers are not required to take responsibility for any damage. Please understand, once you sign for and accept delivery of your shipment as being free of damage, you are responsible for the integrity of your item(s). If after initial inspection and accepting delivery, you identify any small, concealed damage, please shoot us an email (email@example.com) with a picture as soon as possible so we can diagnose and remedy the issue.
Curbside Delivery :: What to Expect
Your furniture will arrive packed in either a plywood crate, or in a heavy duty, custom made cardboard crate on pallets, and will be delivered curbside, and in some cases, independent carriers will transport your piece wrapped in padding only. We include lift gate service which means your crate (or unpacked item) will be lowered curbside. Drivers will often move your crate on a pallet jack to your garage, driveway, or porch if you ask them nicely (delivery persons are also allowed to accept tips if offered). We advise on having at least one person to help you move the crate.
Your crate should have no signs of punctures, tears or rips in the boxing material. If you do see damage, please inspect the shipment before accepting it and have the driver notate it on the bill of lading, as detailed above. Please consider removing your items from your crate, as opposed to moving the whole crate with the furniture in it, as it will be much lighter without the shipping crate. Plywood crates should be disassembled with a drill and hammer as we use nails and phillip’s head screws to make them. Some customers will leave the crates assembled and post a photo to Craigslist’s free section for people to pick up for pallet wood furniture projects, firewood, construction materials etc. If your item was shipped in a cardboard crate, know that the cardboard and much of the protective packaging we use for shipping is recyclable by many municipal waste companies, or can be posted on Craigslist for someone else to use (upcycling for the win!).
Online Sales Tax for Furniture
States Requiring Tax Collection for Online Purchases
Sales Tax Collection states
- North Carolina
- New Jersey
- New York